Must experience in product or solution development using Python with Virtualization or Storage as a domain
8-12 Years
2
Python Developer
Experience in advanced Python Programming using Linux OS with a thorough understanding of layered and modular architecture principles
1-6 Years
3
Lead Golang
Extensive experience in coding and implementation of application using Golang and Linux as an OS
8-12 Years
4
Golang Developer
Must experience in product and/or solution development. Extensive experience in coding and implementation of applications using Golang and Linux as an OS
1-6 Years
5
Tech Lead UI
Extensive experience in UI development with strong hands on as MEAN/MERN Stack
8+ Years
6
DevOps Engineer
Extensive hands-on experience in Python, Ansible and Terraform
2-8 Years
7
QA Virtualization
Experience in Python OR TCL scripting with exposure to any one of vCenter, ESXi, KVM or Storage + Good in test case creation, test design, execution, prioritization and planning individual tasks for application testing
5-8 Years
8
L2/L3 Testing Protocols Engineer
Deep understanding and experience working in Protocol testing (L2/L3) with hands on in developing test scripts using Python
5-8 Years
9
C++ Developer
Excellent in C, C++ & Linux. Experience/Exposure with anyone: Network/system management applications/Server management/Storage management
8+ Years
Technical Support Escalations Engineer - Sunnyvale (1 position)
Experience: 4 - 6 Years
Skill Requirement
Mandatory
Experience in Unix/Linux
Deep understanding and experience working with and testing L2 / L3 networking protocols
Ability to debug networking/NMS applications
Previous experience in customer-facing roles
Exposure to Escalation Management/Handling end customers
Experience in managing engineering network lab
Experience in translating customer requirements into engineering user stories
Experience in understanding network topology designs
Strong analytical skills, Problem solver
Love tackling difficult challenges
Experience in configuring and troubleshooting network OEM routers and switches. (Cisco Preferred)
Ability to Work with Engineering teams to define, architect, and implement tools to enhance debuggability, supportability, availability, scalability, and performance
DevOps – Infra support background such as Cloud or Containers or Virtualization or Storage or Network
Special recommendations
The candidate can be from Network /Infra Admin/DBA support teams
Candidate to be willing to be moved into DevOps/SRE role in the future
Escalation Support Roles and Responsibilities
90 % Technical and 10 % Process including both QA and Customer Escalation support
Escalation support operation tasks
Perform hands-on work with customers during product evaluations and post-sales
Perform hands-on tests to validate customer proof-of-concept setups, network designs, and network deployments using new products and features
Put together design guidelines and recommend improvements to customers for the networks they support
Provide feedback to Product Management and Engineering
Provide first-level analysis of the reported problem by preferably reproducing the problem, in case of defect filling the defect in defect tool
Release Tasks
Requirement and Customer Issues prioritization inputs for engineering team/Product Manager based upon customer inputs
User stories acceptance/feedback
Acceptance testing of the software Release Candidate (RC) builds
New Product Initiation training - Prepare the training material for the release, deliver the training as scheduled by New Product Initiation teams
Testcases Review with Dev and QA Leads
Periodic report on Test execution status and challenges and support needed
QA engineers periodically take ownership of the customer cases
Assignment planning for the escalation support role
If you would like to join a team of world class engineers solving interesting and complex problems,
Send your profile to:careers@maplelabs.com
MapleLabs is an equal opportunity employer, No person shall be excluded from consideration for employment because of race, ethnicity, religion, caste, gender, gender identity, sexual orientation, marital status, national origin, age, disability or veteran status.